FAQs

FAQs

Can’t find the questions you’re looking for?  We’ve shared some of our most frequently asked questions to help you out!

  • Where do I find the link to our online stores?
    • You should have received the link to your team/club online store from your team coach or team/club representative. To see team/club apparel and products offered, go to the search bar and type the team/club name. 
  • How long does the online stores stay open?
    • 365 day a year, 24 hours a day.
  • Is there a minimum a team/organization or individual needs to purchase?
    • There are no minimums required by a team, organization, club or individual.
  • What payment methods do you accept?
    • Visa, Master Card, AMEX, Discover
  • Where is my apparel shipped?
    • All apparel is shipped directly to the customer
  • How long will my order take to get to me?
    • All products are made to order. Orders usually ship within two weeks of receipt during non-peak times or seasons.  In peak season (September through the end of May), please allow four weeks for orders to be processed and shipped. 
  • How can I track my order?
    • You can track your order any time by selecting the UPS tracking number in the shipping confirmation email, or log in to your account to check status.
  • Can I request apparel that is not currently on our team/recreation web store and can I modify the design?
    • All apparel and designs have been approved by the coach and/or team representative, therefore, additional items or design modifications cannot be added or made. Apparel will be added to the web store and the design will be updated periodically.
  • What is your return policy?
    • Sales are final no refunds. Made to order items that have been customized with a logo, name or number are not eligible for a return or refund. This includes team/recreation stores, custom team/recreation gear, and custom stock items.
    • Non-customized items in new condition (unworn and unwashed) can be returned for an exchange or refund within 30 days of receipt. Size exchange may be allowed; customer must pay for all shipping costs incurred and a 15% restocking fee. You can return items in person directly to the office, we are located in West New York, NJ.  For full details click here > Shipping, return policies and artwork  
  • How do I get in touch with 5Kount?
    • Send us an email at sales@5Kount.com or call us at 201-775-4990. We will get back to you within 24 hours.   If you have a specific question about an order you already placed, please respond back to the order confirmation email.