FAQ's

Can’t find the answers you’re looking for? We’ve shared some of our most frequently asked questions to help you out!
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Where do I find the link to our online stores?
- You should have received the link to your team/club online store from your team coach or team/club representative. Each team is given their own unique URL.
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How long does the online stores stay open?
- 365 day a year, 24 hours a day.
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Is there a minimum a team/organization or individual needs to purchase?
- There are no minimums required by a team, organization, club or individual.
- What type of team fundraising options are available?
- Fundraisers vary from club to club, so please speak with your 5Kount team representative directly to find out more details regarding team fundraisers and options.
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What payment methods do you accept?
- Visa, Master Card, AMEX, Discover
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Where is my apparel shipped?
- All apparel is shipped directly to the customer
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How long will my order take to get to me?
- All products are made to order. Orders usually ship within two weeks of receipt during non-peak times or seasons. In peak season (September through the end of May), please allow approximately four weeks for orders to be processed and shipped.
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How can I track my order?
- You can track your order any time by selecting the UPS tracking number in the shipping confirmation email, or log in to your account to check status.
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Can I request apparel that is not currently on our team/recreation web store and can I modify the design?
- All apparel and designs have been approved by the coach and/or team representative, therefore, additional items or design modifications cannot be added or made. Apparel will be added to the web store and the design will be updated periodically.
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What is your return policy?
- Sales are final no refunds. Made to order items that have been customized with a logo, name or number are not eligible for a return or refund. This includes team/recreation stores, custom team/recreation gear, and custom stock items.
- Non-customized items in new condition (unworn and unwashed) can be returned for an exchange or refund within 30 days of receipt. Size exchange may be allowed; customer must pay for all shipping costs incurred and a 15% restocking fee. You can return items in person directly to the office, we are located in West New York, NJ. For full details click here > Shipping, return policies and artwork
- What is the best format to send logos to the design team?
- The higher resolution the better, so .Ai, .pdf, or .eps are usually the best formats for logos. .Jpeg / .PNG logos are workable, although it may require extra work from our design team to replicate the logo.
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How do I get in touch with 5Kount?
- Send us an email at sales@5Kount.com or call us at 201-775-4990. We will get back to you within 24 hours. If you have a specific question about an order you already placed, please respond back to the order confirmation email.