5Kount Shipping, Return Policies & Artwork

SHIPPING & DELIVERY

Custom Gear: Allow 4 weeks processing on all custom gear.
Online Stock Items: Allow 3 - 5 business days on stock items.
Shipping cost includes an additional $1.80 handling charge at checkout.
 

RETURN POLICY 

Made to order items that have been customized with a logo, name or number are not eligible for a return or refund.  
 
This includes:

  • Team Stores
  • Custom Team Gear
  • Custom Stock Items
Non-customized items in new condition (unworn and unwashed) can be returned for an exchange or refund within 30 days of receipt. A 15% restocking fee will be charged for merchandise returned. If returning an item, you are responsible for the cost of the return shipping and all shipping costs incurred.
 
Return address:
5Kount
567 West 52nd Street
Suite #23
West New York. NJ 07093
  
Include Note Explaining the Return
Please include a detailed note inside your return package explaining why you are returning your item(s). Included if you want to return and get a refund or if you want to exchange for a different size or item(s).  Please include a note so that we know exactly how to assist you once we get your returned package.
  
Money Refunded
You will receive a refund notification from us when your return has been processed.  Please allow an additional 3-5 business days for the refund to credit back to your original form of payment. 

Sizing

All size charts are approximated; different body types need to be considered when choosing the appropriate size. The average athletes’ body was taken into consideration when creating our apparel items. Please refer to the sizing chart on the product page. 

ARTWORK DISCLAIMER

Artwork is used for illustration only. Due to the differences in computer screen resolutions, color palette differences, printer settings, and inconsistency in ink, the colors in the online image may not match the color on the final product.