5Kount Shipping, Artwork & Return Policies
Shipping & Delivery: 5KounT needs at least 10-15 business days to produce customized products. Shipping starts at the point when products are made and ready for delivery, not immediately after purchase, as per your order confirmation. Shipping cost includes a $1.80 handling charge at checkout.
Artwork Disclaimer: Artwork is used for illustration only. Due to the differences in computer screen resolutions, color palette differences, printer settings, and inconsistency in ink, the colors in this image may not match the color on the final product.
Return Policy: Products that are modified from original manufacturer specifications are considered decorated items and are ineligible for return, exchange, or refund. Returns and exchanges must be reported to our office within 10 working days of merchandise receipt. Returns cannot be made after 30 days of the invoice date. All returns for plain merchandise must be clearly marked with an authorization number/label obtained from our office. All returns for customized merchandise must be clearly marked “monogram”. When requesting an authorization label, the following information is required: Reason for return, Invoice #, Style #, Color, Size/Quantity. An authorization label will then be sent to you to prepare the merchandise for return shipment. We reserve the right to repair, replace or issue credit for any merchandise returned. A 15% restocking fee and shipping charges will be charged for merchandise returned that is either not damaged or the damage is determined not to be our fault. All worn garments must be properly laundered prior to return or they will not be accepted.