5Kount Shipping, Return Policies & Artwork
SHIPPING & DELIVERY
Custom Gear: Allow 4 weeks processing on all custom gear.
Online Stock Items: Allow 3 - 5 business days on stock items.
Made to order items that have been customized with a logo, name or number are not eligible for a return or refund.
- Team Stores
- Custom Team Gear
- Custom Stock Items
Non-customized items in new condition (unworn and unwashed) can be returned for an exchange or refund within 30 days of receipt. A 15% restocking fee will be charged for merchandise returned. If returning an item, you are responsible for the cost of the return shipping and all shipping costs incurred.
We only replace items if they are defective or damaged. If you need to file a defect request to exchange it for the same item, send us an email at email@example.com within 24 hours of receiving your product with photos and your order number. We cannot replace items after they have been worn. Our exchange policy extends to 15 days. If 15 days have past we cannot offer an exchange for your defective item. Size exchanges are handled case-by-case basis. Those items with custom names and numbers cannot be exchanged.
567 West 52nd Street
West New York. NJ 07093
Include Note Explaining the Return
Please include a detailed note inside your return package explaining why you are returning your item(s). Included if you want to return and get a refund or if you want to exchange for a different size or item(s). Please include a note so that we know exactly how to assist you once we get your returned package.
You will receive a refund notification from us when your return has been processed. Please allow an additional 3-5 business days for the refund to credit back to your original form of payment.
All size charts are approximated; different body types need to be considered when choosing the appropriate size. The average athletes’ body was taken into consideration when creating our apparel items. Please refer to the sizing chart on the product page for a generic guideline.